Terms and Conditions

This document is an electronic record in terms of the Indian Contract Act, 1872; the Information Technology Act, 2000, the rules made thereunder; and the amended provisions pertaining to electronic records in various other statutes as amended by the Information Technology Act, 2000.

This electronic record is generated by a computer system and does not require any physical or digital signatures.

These Terms of Use (“Terms of Use”) are published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy, and terms of use for access or usage of a platform. These Terms of Use govern access to and usage of the website www.stoked.co.in (the “Website”), which is owned and operated by Thiodor lifestyle private Limited, having its registered office at c-89, vishwashanthi nilaya, 3rd cross, bachanna layout, b. chansandra,

BANGALORE-560043 (the “Company”).

These Terms of Use constitute a legally binding agreement between you (the user) and the Company. By accessing the Website, you agree to be bound by these Terms of Use and the applicable policies referenced within. This agreement is enforceable in the same manner as a written contract.

Your use and purchase of products and services available on the Website (hereinafter collectively referred to as the "Service(s)") are governed by the following terms and conditions, including the applicable policies. By accessing the Website or using the Services, you accept and agree to be bound by these Terms of Use. If you do not accept all the Terms of Use or other policies (including the privacy policy), or if you are unable to be bound by these Terms of Use or other applicable policies, you should not use the Services or access the Website.

Amendment of Terms

When you use any of the Services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services. These shall be considered part of the Terms of Use by reference. The Company may amend these Terms of Use at any time by posting the amended terms on the Website. By continuing to use the Services or access the Website after such amendments are posted, you acknowledge that you accept and agree to the updated terms. It is your responsibility to periodically review these Terms of Use for updates and changes. In case of any conflict with other policies or documents on the Website, the Terms of Use will prevail.

Suspension or Restriction of Access

Your access to the Website may occasionally be suspended at the sole discretion of the Company or restricted for purposes of repairs, maintenance, or the addition of new services or features, without prior notice. The Company will not be held liable for the unavailability of the Website during maintenance operations or unplanned restrictions. However, the Company will make reasonable efforts to ensure uninterrupted availability or uptime of the Website.

 

 

1. Eligibility

The Services are available only to individuals who can legally enter into a binding contract under the Indian Contract Act, 1872. You shall not use the Services if you are not of legal age to form a binding contract with the Company. Persons deemed "incompetent to contract" under the Indian Contract Act, 1872, including minors and undischarged insolvents, are not eligible to use the Website or avail the Services.

If you are a minor (under the age of 18), you are prohibited from registering as a member on the Website, placing orders, or using any of the Services. The Company will rely solely on the information and representations you provide when registering or placing an order. If any of the information provided by you is found to be incorrect, you agree to indemnify the Company and hold it harmless from any third-party civil or criminal claims arising from such inaccuracies.

2. User Account and Registration

a. Account Creation and Order Placement
To place an order, you will be required to provide your contact information and email address. You will be eligible to place an order once you complete the necessary details, including address, delivery options, and payment information. To check out previous orders or place new ones, your contact information and email address will be verified by the Company via a one-time password (OTP) sent to your provided contact details. After entering the OTP, you will be able to complete the order process.

b. Legitimacy of Orders
You agree to use the Website for legitimate inquiries or orders only. Any speculative, false, or fraudulent orders will not be tolerated. If we suspect that such an order has been placed, we reserve the right to cancel the order and report it to the relevant authorities. You must provide correct and accurate information (email, address, and contact details) to complete your order. Failure to provide accurate details may prevent us from fulfilling your order.

c. Account Security
You agree to:
(i) Immediately notify the Company of any unauthorized use of your account or any security breach; and
(ii) Ensure that you log out of your account at the end of each session. The Company reserves the right to verify the information provided by you at its sole discretion.

d. Liability for Account Misuse
We, our employees, agents, directors, and officers will not be held liable for any loss or damage arising from your failure to comply with these Terms of Use. We reserve the right to refuse access to our website, terminate accounts, or remove or edit content at any time without notice.

e. Account Access Responsibility
You are responsible for maintaining the confidentiality and security of your account. Any activities that occur under your account are your responsibility. We will not be liable for any loss or damage resulting from your failure to protect your account. We also reserve the right to refuse service, terminate accounts, or remove content at our discretion.

f. Account Information Usage
By creating an account, you consent to the inclusion of your account information for accessing the Website and using the Services. You authorize the Company to use your account information in accordance with our Privacy Policy. We may refuse or terminate access if the information provided is incorrect or misleading, without providing reasons.

g. Privacy Policy
The usage, protection, and confidentiality of your account information are detailed in our Privacy Policy. We encourage you to read the Privacy Policy thoroughly before sharing any account information or creating an account on the Website.

3. Contract of Sale

a. Invitation to Offer
The listing and display of a product on our website constitutes an invitation for you to make an offer to purchase the product. Likewise, placing an order on the Website is considered your offer to purchase the selected product(s) from us.

b. Order Acknowledgement
Once you place an order for a product, you will receive an email and/or SMS confirming receipt of your order along with the order details. This order confirmation serves as an acknowledgment that we have received your order but does not constitute our acceptance of your offer.

c. Acceptance of Offer
We accept your offer and conclude the contract of sale when the product is shipped or dispatched to you. At this point, you will receive an email and/or SMS notification confirming that your product has been shipped or dispatched. Please note that all orders are subject to the availability of the product.

4. License

a. Authorized Use
We authorize you to view and access the Website solely for the purpose of identifying products, making purchases, and processing returns and refunds, in accordance with our relevant policies. This authorization grants you a limited, revocable license to access and use the Services provided by the Website.

b. Suspension or Termination of Access
You acknowledge and agree that the Company may interrupt, terminate, discontinue, or block your access to the Services or any portion thereof at any time. The Company reserves the right to suspend or terminate your use of the Services if it determines, in good faith, that you have violated the Terms of Use.

c. Restrictions on License
Any license granted to you does not include the following:

  • (i) resale of products or commercial use of the Website;
  • (ii) collection and use of product listings, descriptions, or prices;
  • (iii) use of the Services other than as intended under these Terms of Use;
  • (iv) downloading or copying of login credentials of users;
  • (v) use of data mining, robots, or similar tools for extracting data (either once or repeatedly) from the Website;
  • (vi) creating or publishing your own database that includes parts of the Website.

5. Pricing and Payment Mechanism

a. Price Changes
All prices are subject to change at the sole discretion of the Company without prior notice to you. You may pay for your purchases using various payment methods as detailed below. Additional costs or terms may apply depending on the method of payment chosen.

b. Credit Card/Debit Card
You may pay using a valid credit or debit card (VISA, Mastercard, RuPay, or other accepted options) by entering your card details during checkout. The applicable amount will be debited immediately. We reserve the right to check the validity of your card, the credit status in relation to the order value, and the accuracy of the address provided. We may refuse orders depending on the results of these checks.

c. Cash on Delivery (COD)
You may opt for Cash on Delivery (COD) and pay when you receive your order.

d. UPI
You may choose to pay via UPI. The order value will be debited from your associated bank account when you place your order at the checkout page, along with any additional charges.

e. Gift Cards/Vouchers
You can use gift cards or vouchers by entering the unique code provided during checkout. If your order value exceeds the balance on the gift card or voucher, the remaining balance must be paid at checkout. Gift cards/vouchers are valid for 1 year from the issuance date.

f. Store Credits
If you have store credits, log in using the same email address to which the credit was issued. Store credits can only be used on full-price items and cannot be applied to discounted or sale items. Store credits are valid for 1 year from the issuance date.

g. Digital Wallets
You may pay using digital wallets listed on the Website. The order value will be debited from your wallet balance when you place the order, along with any additional charges.

h. Net Banking
You may pay through net banking. The order value will be debited from your associated bank account when you place your order at the checkout page.

i. Receipts/Invoices
Upon successful completion of your order, you will receive a receipt/tax invoice via email as well as in the order package delivered to you.

j. Privacy of Personal Information
Please refer to our Privacy Policy for details on how your personal information will be used and stored.

k. Price Errors
While we take care to ensure that prices quoted on the Website are accurate, errors may occur. If we identify an error in the price of any products you have ordered, we will notify you as soon as possible. You will have the option to confirm your order at the correct price or cancel it. If we cannot reach you, the order will be treated as cancelled. If you have already paid, a full refund will be issued.

l. COD Fees
A nominal fee applies to Cash on Delivery (COD) orders, where applicable by your PIN code. Rejection of a confirmed COD order may result in restrictions on future services. We will provide a tracking link via email for your order when possible. Shipping times are not guaranteed due to external factors, and shipping or COD fees, if any, are non-refundable.

m. Refunds for Store Credits
In the event of cancellation or return of products, store credits used in the order will not be refunded.

Here’s the revised Section 6: Communication and Un-subscription:


6. Communication and Un-subscription

a. By accepting the Terms of Use, you agree to receive communications, including news, updates, offers, and campaign-related SMS, to the mobile number provided by you. By accessing and using the Website and/or verifying your contact number with us, you explicitly consent to receive such communications (through calls, SMS, emails, or other digital and electronic means) from us and/or our authorized representatives.

b. You have the option to unsubscribe or opt-out from receiving marketing/promotional communications, newsletters, and other notifications from us at any time by following the instructions provided in the relevant communications.

7. User Responsibilities

a. Prohibited Material
Users will not upload, post, transmit, publish, or distribute any material or information that is unlawful, harmful, threatening, abusive, harassing, defamatory, libellous, vulgar, obscene, or otherwise objectionable, including but not limited to content that is racially, ethnically, or otherwise discriminatory.

b. Use of the Website at Own Risk
Users shall access the Website and conduct transactions at their own risk. They must exercise good judgment and caution before entering into any transaction through the Website.

c. Professional Conduct
Users must maintain a professional demeanour when interacting with the employees and representatives of the Company at all times. Any misbehaviour, unprofessional conduct, or any form of verbal or physical abuse will be considered a violation of these Terms of Use and may result in the suspension of access to the Website.

d. Cooperation in Legal Matters
Users agree to cooperate with the Company in defending against any legal proceedings that may be initiated due to a breach of the User's obligations or commitments under these Terms of Use.

e. Disruption of Services
Users shall not engage in any activity that interferes with or disrupts the Services provided by the Website, including but not limited to the introduction of malware, viruses, or other harmful activities.

f. No Commercial Use of Website Data
Users are prohibited from downloading and using any data from the Website for commercial purposes without prior authorization. If the Company finds that a User is in violation of this rule, it reserves the right to suspend the User’s account and take appropriate actions.

g. Age and Legal Competence
Users must be at least eighteen (18) years of age or older and fully capable of understanding and agreeing to these Terms of Use and other policies of the Website. By using the Website, Users confirm they are doing so voluntarily and without any coercion or intimidation.

h. Authority to Accept Terms
Users must have the full legal power and authority to accept these Terms of Use and any applicable policies of the Website and to perform their obligations under these Terms.

i. Accuracy of Information
Users are responsible for ensuring that all information and materials submitted to the Website or in relation to Services are accurate, current, complete, and truthful. Users agree to promptly provide any additional documents or information requested by the Company. Failure to provide such documents may result in appropriate actions being taken by the Company.

j. Compliance with Laws
Users are responsible for ensuring their compliance with all applicable laws while accessing the Website or utilizing the Services provided.

k. Confidentiality of Information
Users agree to keep any information related to support or orders confidential and not to share such information with third parties, including on social media or other public platforms.

8. User’s Conduct

a. Prohibited Uses of the Website
The Website may only be used for lawful purposes. The Company specifically prohibits any use of the Website for, and you agree not to use the Website for, any of the following purposes:

i. Copying, reproducing, duplicating, modifying, publishing, transmitting, displaying, performing, selling, or distributing any Website Content (including text, images, graphics, videos, files, etc.) available on or through the Website. This includes proprietary information such as data, algorithms, and the structure for categorizing or displaying such information.

ii. Downloading Website Content unless you see a 'download' or similar link displayed on the Website or unless you have received prior consent from the Company.

iii. Framing the Website or using framing techniques to enclose any trademark, logo, or proprietary information (such as images, text, or page layout) of the Website or the Company. Users may not use hidden meta tags utilizing the Company’s name or trademarks without the express written consent of the Company.

iv. Using data extraction, robots, spiders, or any other data mining technology or automatic or manual process to monitor, scrape, extract, copy, or distribute Website Content (except as a result of standard internet browsing or search engine indexing).

v. Using or distributing Website Content to create or contribute to the development of any database or product.

vi. Using a buying agent to conduct transactions on the Website.

vii. Purchasing products for resale on the Website.

viii. Using, reproducing, or publishing any Website Content for the purpose of selling, licensing, or making any part of the Website publicly available.

ix. Storing, copying, or exporting any portion of the Website Content into databases or other software, except as expressly permitted.

x. Using Website Content in any manner that:

  • Is unlawful, threatening, abusive, harmful, defamatory, false, misleading, obscene, vulgar, offensive, or constitutes hate speech, or encourages a criminal offense or violates rights, or causes harm.
  • Infringes any intellectual property or proprietary rights of any party.
  • Involves unlawful advertising, fraudulent, unfair, deceptive practices, or spamming.
  • Contains viruses or any other malicious software that harms or disrupts the functionality of the Website or the systems of users.

b. Illegal Activity and Harassment
You agree not to use the Website to encourage or engage in illegal activities, stalk, harass, or violate these Terms of Use or any applicable spam or privacy laws.

c. Malware and Unauthorized Access
You must not knowingly introduce harmful software, such as viruses, trojans, worms, or logic bombs, to the Website. You must not attempt to gain unauthorized access to any portion or feature of the Website or any systems connected to it, or attack the Website through a denial-of-service attack.

d. Liability for Malicious Activity
We will not be liable for any loss or damage caused by denial-of-service attacks or viruses that may infect your computer, equipment, or data due to your use of the Website. You agree to report any suspected or actual unauthorized access, disclosure, or data loss immediately.

e. Vulnerability Testing and Security Breach
Users are prohibited from probing, scanning, or testing the vulnerability of the Website or any network connected to it, nor are they permitted to breach security or authentication measures. You may not attempt to trace or access the information of another User without their consent.

f. Log-in Security
You are solely responsible for the safe custody of your login details. The Company will not be responsible for data loss, theft, misuse, or corruption of data resulting from the mishandling of your login details.

g. User Content License
By submitting any content or material (such as photos, videos, text, etc.) to the Company, you grant the Company a perpetual, worldwide, royalty-free, revocable, and sub-licensable license to display, distribute, reproduce, and use such User Content in any manner that benefits the Website or the Company’s business.

h. Third-Party Service Providers
The Company may share User Content with third-party service providers who assist in operating the Website and delivering services to you. You consent to the transfer of your User Content to such third-party service providers.

9. Limitation of Liability and Disclaimer

a. Risk of Use:
You agree that your use of the Website shall be at your sole risk.

b. Exclusion of Warranties and Liabilities:
To the fullest extent permitted by applicable law, the Company, its officers, directors, employees, and agents exclude all warranties, express or implied, related to the Website and your use thereof. The Company excludes all representations regarding the accuracy or completeness of the Website Content and assumes no liability for:

i. Errors, mistakes, or inaccuracies of Website Content,
ii. Unauthorized access to or use of our secure servers and personal/financial data,
iii. Interruptions or cessation of transmission to or from our website,
iv. Bugs, viruses, or other malicious software transmitted through the Website,
v. Errors or omissions in Website Content, or loss or damage incurred from using Website Content.

c. Disclaimer of Warranties:
We expressly disclaim all warranties and representations regarding the Website Content, including but not limited to:

i. Warranties about merchantability or suitability for any particular purpose,
ii. Warranties regarding the results of using the Website Content or the information derived from it.

d. Modification or Discontinuation of Website Content:
The Company (including its owners, consultants, advertisers, affiliates, partners, officers, directors, or employees) shall not be liable to you or any third party should the Company choose to modify or discontinue any or all content, information, data, software, products, features, or services published on the Website.

e. "As Is" Disclaimer:
The Company (including its owners, consultants, advertisers, affiliates, partners, officers, directors, or employees) makes no representations about the suitability of the Website Content, information, software, products, or services for any purpose. All content is provided "as is," without any warranty. The Company disclaims all warranties regarding merchantability, fitness for a particular purpose, title, non-infringement, and availability.

f. Limitation of Liability:
In no event shall the Company (including its owners, consultants, advertisers, affiliates, partners, officers, directors, or employees) be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising from the use of the Website, account information submitted by you, delay or inability to use the Website, or any content obtained through the Website.

g. User Responsibility for Errors and Omissions:
Under these Terms of Use, you assume all risk of errors or omissions on the Website, including issues with transmission, translation, or analysis of information. You are fully responsible for implementing procedures to ensure the accuracy and suitability of the information provided on the Website. Any material downloaded or obtained via the Website is at your own discretion and risk.

h. No Implied Warranties from Advice or Information:
No advice or information, whether oral or written, obtained from the Company shall create any warranty not expressly stated in these Terms.

i. Independent Services Risk:
You agree that soliciting or receiving services independently from any Service Provider is at your own risk. In such cases, you waive any rights you may have under these Terms of Use.

10. Intellectual Property Rights

a. Ownership of Website Content:
Unless otherwise stated or indicated as the property of a third party, all titles, ownership, and intellectual property rights in the Website and its content belong to the Company or its licensors. This includes, but is not limited to, rights to copyrights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets, inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, graphics, icons, content, and hyperlinks. You agree not to use, reproduce, or distribute any content from the Website without obtaining explicit authorization from the Company. All rights not explicitly granted are reserved by the Company.

b. Marks and Trademarks:
You agree not to interfere with or infringe upon the Company’s trademarks, service marks, trade names, and other proprietary marks (“Marks”). This includes challenging the Company's use or registration of the Marks. You further agree not to harm, misuse, or bring disrepute to any of the Marks. The goodwill generated from the use of these Marks benefits the Company exclusively.

c. Protection of Marks and Website Content:
All Marks, domain names, trade dress (including the look and design of the Website and its interfaces), and Website Content, including their selection and arrangement, are the exclusive property of the Company unless otherwise indicated. These are protected under copyright, trademark, and other applicable laws and may not be used by you except as permitted by the Company. Unauthorized copying, modifying, using, or publishing of these materials is prohibited.

d. Third-Party Trademarks:
Third-party trademarks displayed on the Website belong solely to their respective owners. The Company does not claim any rights over such third-party trademarks.

e. User Content and Licensing:
While you retain ownership of your User Content, you grant the Company a non-exclusive license to use, display, and reproduce your content in connection with the Website. This applies particularly to content uploaded for product customization services, allowing its use by third-party users for viewing and reproduction.

11. Delivery and Shipping

a. Product Availability and Substitutes:
All product orders are subject to availability. If there are supply difficulties or products are out of stock, we reserve the right to cancel your order and refund any amounts you have paid. At our discretion, we may offer substitute products of equal or higher value. If you choose not to accept substitutes, we will process a full refund.

b. Withdrawal of Products and Order Refusal:
We reserve the right to withdraw products from the Website at any time and/or remove or edit any content on the Website. While we aim to process all orders, there may be exceptional circumstances where we need to refuse processing an order after sending an order confirmation. We are not liable for any losses or damages resulting from withdrawing products, removing content, or refusing to process an order.

c. Delivery Attempts:
We will make every effort to deliver your purchased product within the estimated delivery timeline. If you are unavailable to accept the delivery, our logistics partners will attempt delivery up to 3 times. If the third delivery attempt is unsuccessful, we reserve the right to cancel the order and process a return. In such cases, shipping and delivery charges will be deducted from your refund.

d. Risk and Ownership:
The products are your responsibility from the moment of delivery. Ownership transfers to you once full payment, including delivery charges, is received or upon delivery, whichever occurs later.

 

 

12. Warranty and Returns

a. Product exchanges and returns are accepted within 5 calendar days from the date of purchase. While we strive to offer a pick-up service for exchanges or returns, it is not guaranteed. In such cases, customers are required to ship the return themselves.

b. We provide only 1 (one) pick-up per order for exchanges or returns, even in cases where the issue arises due to logistics or operational errors on our part. Final sale items and sample units (which may have minor imperfections) are not eligible for return or exchange.

c. Products returned without original packaging are ineligible for returns. Unauthorized inbound shipments or ineligible returns will be recycled or discarded without notice and may result in additional service fees and/or restrictions on future services.

d. Refunds will be processed as store credits. At the sole discretion of Stoked, refunds may be processed to the original payment method used for the purchase.

e. If you discover any defects within 5 calendar days of purchase, please email help@stoked.co.in using the email associated with the order. As a small business, we are unable to accommodate requests for standard or defective products beyond this timeframe.

f. To initiate a return, visit the My Orders section in your account, select the order you wish to return, choose the item, and submit the request or mail us at help@stoked.co.in to raise a return request. Then, securely pack the item in its original packaging and hand it over to the assigned delivery personnel during the scheduled pick-up.

g. Upon receiving the returned product, we will fully examine it and notify you via email regarding your eligibility for a replacement or refund within a reasonable period. We aim to process refunds or replacements as quickly as possible, but no later than 30 (thirty) days from the date we confirm your eligibility.

h. Any product that is damaged, worn, or not returned in its original condition will not be eligible for a refund. Customers are advised to take reasonable care of the product(s) while they are in their possession.

13. Cancellation of Order

a. Orders cannot be cancelled once they have been processed for packing or shipped from the warehouse. However, orders that have not yet been processed for packing or dispatched may be cancelled.

b. Upon receiving a cancellation request, we will cancel the order and initiate a refund for the amount paid. The refund will be processed through the original payment method used for the purchase.

c. Stoked reserves the right to process refunds as store credits. At our sole discretion, refunds may also be processed to the original mode of payment.

14. Force Majeure
The Company shall not be liable for any delay, disruption, or failure in providing content, products, or services due to circumstances beyond its reasonable control. This includes, but is not limited to, internet outages, technical malfunctions, power failures, strikes, labour disputes, civil unrest, natural disasters, pandemics, acts of war, government actions, legal restrictions, or failure of third-party service providers. In such events, the Company reserves the right to modify, delay, or suspend its obligations without liability.

15. Notices

a. All legal notices or official correspondence to the Company must be in English and submitted in writing via personal delivery, courier, certified mail, or electronic mail. Notices should be directed to the following:

Entity: Thiodor lifestyle private Limited,

Address: C-89, vishwashanthi nilaya, 3rd cross, bachanna layout, b. chansandra,

BANGALORE-560043

Attn: Operations Manager
Email: help@stoked.co.in

Notices will be considered effective upon receipt by the Company through any of the specified methods.

b. Legal notices or communications to a User will be deemed effective if delivered personally, sent via courier, certified mail, or email to the User’s last known contact details provided to the Company. Additionally, notices may be posted on the Website in a publicly accessible area without charge. A notice shall be considered received by the User when:

i. The Company can demonstrate that the communication—whether in physical or electronic form—has been sent to the User, or

ii. The notice has been posted on the Website in an area accessible without charge.

16. Breaches

a. The Company reserves the right, at its sole discretion and without prior notice to the User, to remove, modify, or reject any User Content submitted, posted, or displayed on the Website if it is deemed unlawful, in violation of these Terms of Use, potentially exposes the Company or its affiliates to liability, or is otherwise considered inappropriate. If a User breaches these Terms of Use, or if the Company has reasonable grounds to suspect a violation of its policies, it may take corrective actions, including but not limited to:

i. Suspending or permanently terminating the User's account, along with any related accounts as determined by the Company.

ii. Restricting, downgrading, suspending, or terminating the User’s access to or use of the Website, either partially or entirely.

iii. Removing any User Content submitted, posted, or displayed by the User.

iv. Taking any other corrective measures, disciplinary actions, or penalties as deemed necessary by the Company.

b. Notwithstanding the above, the Company reserves the right, with or without notice, to suspend, deactivate, or delist a user’s account at its sole discretion for reasons including but not limited to economic constraints, operational difficulties, financial considerations, or the User’s behaviour on the Website.

c. The Company may fully cooperate with governmental authorities, private investigators, or third parties in the investigation of any suspected legal violations. Furthermore, the Company reserves the right to disclose a User's identity and contact details upon request by law enforcement agencies, governmental authorities, or third parties, as required by law, legal proceedings, subpoenas, or other legal actions.

17. Indemnification

You agree to indemnify, defend, and hold harmless the Company, along with its affiliates, directors, officers, employees, agents, subcontractors, partners, and representatives, from any losses, liabilities, expenses, costs, claims (including third-party claims), or damages (including but not limited to loss of profits) arising from:

a. Unauthorized attempts to bypass, disable, or interfere with the Website’s security features, including account authentication and access controls.

b. Misuse of the Website or its Services in ways not intended by the Company.

c. Unauthorized access, modification, destruction, or disruption of information, data, or system operations.

Additionally, you shall indemnify, defend, and hold harmless the Company, its affiliates, and representatives from any damages, losses, claims (including third-party claims), expenses, costs, or liabilities (including full legal costs) resulting from:

  • Your access to or use of the Website and its Services.
  • Any content you submit, post, or display on the Website.
  • Any violation of these Terms of Use or other applicable policies of the Website.

This indemnification obligation will survive the termination of your account and use of the Website.

18. Termination

a. The Company reserves the right, at its sole discretion, to revoke your access to the Website and its Services, including de-registering your account, if it determines that you have breached, violated, misused, or unethically exploited any provision of these Terms of Use or other applicable policies.

b. These Terms of Use shall remain in effect indefinitely unless explicitly terminated by the Company.

c. In the event of termination, the Company may delete any content or data associated with your use of the Services without any obligation to you or any third party. The Company shall not be held liable for any loss arising from such deletion.

d. You remain responsible for any payments due for Services or products ordered or used prior to termination.

19. Governing Law

These Terms of Use shall be governed by, interpreted, and enforced in accordance with the laws of India. Any disputes arising in connection with these Terms, the use of the Website, or any products or services sold by the Company—whether through the Website or via telephonic bookings—shall be subject to the exclusive jurisdiction of the courts in Bangalore

20. Disputes

Any complaints or queries related to the Services or the Website should be directed to our customer support team at help@stoked.co.in. The Company requires a minimum of 7 (seven) working days to respond to complaints or queries raised by you. However, the Company will not respond to complaints or queries arising from non-compliance with these Terms of Use. The Company may take additional time to address complaints or queries, at its discretion. In the event of non-compliance with these Terms of Use, the Company reserves the right to take appropriate legal action as per applicable laws.

21. Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, whether in whole or in part, such determination shall apply only to the specific provision or portion thereof. The remainder of these Terms of Use shall remain in full force and effect.

22. Amendments

The Company reserves the right to modify, update, or amend these Terms of Use at its sole discretion, without prior notice to Users. Any such changes shall take effect immediately upon publication. Your continued use of the Services following any updates will constitute acceptance of the revised Terms.

23. Entire Agreement

These Terms of Use, along with the applicable policies of the Website, form the complete and binding agreement between the User and the Company, governing the use of the Website and its Services. Any separate agreement executed by the User in connection with the Services shall be read in conjunction with these Terms.

24. Assignment

The Company reserves the right to transfer or assign its rights, obligations, and interests under these Terms of Use, including to any affiliated entity or third party, without requiring prior consent from Users.

 

 

Privacy Policy

This Privacy Policy (“Policy”) is part of the Terms of Use agreed between you and Thiodor Lifestyle Private Limited (“Company,” “we,” “us,” or “our”). It applies to all services available on www.stoked.co.in(the “Website”) and explains how we collect, use, store, and share your information.

By using our website, you agree to this Policy. If you do not agree, please discontinue use. We may update this Policy from time to time, and continued use implies acceptance of changes.

1. Information We Collect

We collect the following types of data:

  • Personal Details – Name, contact details, address, and preferences.
  • Account & Payment Data – Email, passwords, billing info, transaction history.
  • Browsing & Device Data – IP address, device details, usage behaviour.
  • User-Generated Content – Files, images, or documents uploaded by you.

2. How We Use Your Data

We use your data to:

  • Provide and improve our services;
  • Process orders and payments securely;
  • Enhance user experience and personalize services;
  • Communicate updates, promotions, and support;
  • Prevent fraud and ensure security.

3. Sharing of Information

We do not sell or trade your data. We may share it with:

  • Service Providers – For order processing, payments, and support.
  • Legal Authorities – When required by law.
  • Marketing & Analytics Partners – In aggregated, non-identifiable form.

4. Your Rights & Choices

You can:

  • Access, update, or delete your data;
  • Withdraw consent for processing (some services may be affected);
  • opt out of marketing communications.

For privacy-related inquiries, contact help@stoked.co.in.

5. Updates to This Policy

We may update this Policy periodically. Changes take effect upon posting. Continued use of the Website indicates acceptance.

 

2. Right to Collect Personal Data

a. By accepting our Terms of Use, you consent to our collection and storage of your personal data while using our Website and Services, subject to this Privacy Policy.

b. If you provide personal data, you authorize us to collect, retain, and use it for:

  • Identity Verification & Security – KYC checks and fraud prevention.
  • Account Management – Registration, maintenance, and customer support.
  • Service Delivery – Order processing, payments, and communication.
  • Marketing & Promotions – Business-related communications (with consent).
  • Research & Analysis – Website improvement and service enhancement.
  • Legal Compliance – Disclosures as required by law or legal processes.

c. Aggregated, non-identifiable data collected by us is our property and may be used for legitimate purposes.

d. We use cookies to enhance user experience. Cookies store preferences and track trends. You can disable cookies via browser settings, but this may affect Website functionality.

e. We may share data securely with affiliates to improve services.

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3. General Exceptions

We may intercept, disclose, monitor, or store your personal data:

  • As required by law.
  • To conduct our business and enforce our rights.
  • To secure our systems and ensure compliance with our Terms of Use.

Such actions may occur without prior notice, and we are not liable for any resulting damages.

To protect our Services, we may monitor personal data to detect spam, viruses, or unlawful content. Additionally, if third-party service providers are needed to deliver our Services, we may share necessary personal data with them.

4. Automated Data Collection, Cookies & Tracking

We and third-party service providers (including ad networks) use cookies, web beacons, and tracking technologies to collect data such as browser type, IP address, page views, and visit frequency. This helps with analytics, advertising, and improving our website. Currently, we do not honour "Do Not Track" requests.

Cookies store browsing preferences but do not save sensitive information like passwords or payment details. Below are some cookies we use:

  • _stripemid, _stripesid – Payment handling (Stripe).
  • _gid, _ga – Website visit tracking (Google Analytics).
  • currentcolour, currentstyle, mensize, womensize – Last viewed product details.
  • session – Stores cart information.

5. Third-Party Ad Networks

We work with third-party ad networks that show ads based on your activity on our website and others. These networks use cookies, web beacons, and other tracking tools to personalize ads. Their privacy policies govern the use of this data, not ours. We may share aggregate or non-personally identifiable data with them to improve ad targeting.

6. Your Choices Regarding Personal Information

You may opt out of promotional emails/SMS by following the unsubscribe instructions provided. Processing opt-out requests may take up to 7 business days. However, we may still send you essential account-related communications.

7. Refer a Friend

Users can share Website links via email, WhatsApp, Telegram, or other platforms. This feature is voluntary, and shared information is not used for other purposes.

8. Social Media Data Collection

If you log in via a social media account, we may request access to basic information such as your name, profile picture, email, and public details. Even if this data is private on your profile, granting permission allows us to access it.

9. Security

We take reasonable measures to protect your privacy on our systems and Website. However, we are not responsible for unauthorized disclosures by third parties, including advertisers or linked websites. Their privacy practices may differ from ours.

We may update this Privacy Policy periodically at our sole discretion. Please review it regularly for changes. For any questions, contact us at help@stoked.co.in.com.

10. Background and Key Information

  • About this Privacy Policy
    This Privacy Policy applies to individuals who access our website or use our Services.
  • Your Consent
    By using our website, you consent to the collection, storage, and use of your information as described in this Privacy Policy.
  • Review and Updates
    We update our Privacy Policy as needed. Please review it regularly and ensure that your Personal Data is accurate and up to date. If your information changes, notify us to maintain seamless service.
  • Third-Party Services
    Our Website may contain links to third-party websites, applications, or services. By clicking on these links, you acknowledge that third parties may collect and use your Personal Data. We do not endorse or control these services and are not responsible for their privacy policies. We recommend reviewing their policies before providing any information.

11. Data Retention and Disclosure

  • Consent and Use of Personal Data
    By using our Website and Services, you consent to the collection, use, storage, and sharing of your Personal Data with our employees, affiliates, and third-party service providers. We may use this data for:
    • Providing and improving our Services
    • Conducting analytics, trend identification, and statistical research
    • Offering beneficial schemes, promotions, and new offers
    • Enhancing user experience
  • Corporate Transactions
    In the event of a corporate sale, merger, reorganization, dissolution, or similar event, your Personal Data may be disclosed as part of the transferred assets or due diligence process.
  • Voluntary Information
    Any voluntary information you provide becomes public, and you waive proprietary rights (including confidentiality and copyright) over such information. Exercise caution when submitting personal or proprietary data.
  • Legal Compliance and Disclosures
    Subject to applicable laws, we may be required to disclose your Personal Data to:
    • Law enforcement agencies or government bodies in connection with criminal or civil proceedings
    • Regulatory authorities when legally obligated

Even if you terminate your account or discontinue using our Services, we may retain and use your data as required to comply with legal obligations and protect our rights.

  • User Rights
    Under applicable laws, you have the right to access, update, correct, or request the deletion of your Personal Data.

12. Modification

We reserve the right to update or amend this Privacy Policy at any time. Any modifications will be reflected on this page. We encourage you to review this Privacy Policy periodically to stay informed about how your Personal Data is being used.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India.

 

14. Severability

If any provision of this Privacy Policy is found to be prohibited or invalid under applicable law, that provision will be ineffective only to the extent of its invalidity. The remaining provisions will continue to be valid and enforceable.

15. Grievance Redressal

In compliance with applicable laws, including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, the following contact details are provided for grievance redressal:

Attn: Operations Manager
Email: help@stoked.co.in

You may reach out to our designated grievance redressal officer for any complaints or queries related to our Services or the Terms of Use.